Nwpk Privacy Policy — Our Commitment to Protecting Your Data

We collect various types of information when you create an account and use nwpk's services. This information is used solely to provide you with a better experience.

We only collect information that is strictly necessary. We do not request unnecessary or excessive data. All information provided at registration must be accurate and belong to you personally.

Nwpk uses your information only for specific, defined purposes. We never use your data in ways you are unaware of or have not consented to.

• To create, manage, and verify your account (KYC).
• To process deposits, withdrawals, and complete transactions.
• To provide customer support and resolve issues.
• Managing bonuses, rewards, and promotional offers.
• Ensuring platform security and preventing fraud.
• To enhance your gaming experience based on your preferences.
• To meet legal obligations and comply with regulatory requirements.
• To promote responsible gaming and monitor the risk of problem gambling.

Nwpk never sells your personal information. However, in certain circumstances necessary for operating our services, limited information may be shared with third parties.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information required to process and verify transactions.
• KYC Verification Services: Trusted third-party services may be used to assist with identity and age verification.
• Law Enforcement: Information may be disclosed under a valid court order in accordance with applicable laws of Bangladesh.
• Technology Partners: Cloud hosting and cybersecurity service providers may access limited technical data.

When sharing data with third parties, we ensure they uphold the same privacy standards. Strict confidentiality agreements are in place with all such parties.

The nwpk website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable all cookies except essential ones through your browser settings. Please note that turning off certain cookies may limit some features of the website.

Nwpk does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations.

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for up to 5 years after account closure, as required by law.
• KYC documents may be retained for up to 5 years.
• Customer support conversations are retained for up to 2 years.
• Once the retention period expires, data is securely deleted or anonymized.

Nwpk strictly prohibits the use of its platform by anyone under the age of 18. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Additional proof of age may be requested in cases where eligibility is in doubt.
• If a minor registers by mistake, the account will be closed immediately and all associated data will be deleted.
• Parents and guardians can raise concerns about their child's account.

Nwpk believes you have full ownership of your data. We guarantee you the following rights:

To exercise these rights, email us at support@nwpk.im or Help Center Contact us on the page.

Nwpk uses industry-leading security technology to protect your data. Our security framework is multi-layered and regularly updated.

• Encryption: All data is protected with 256-bit AES encryption and TLS 1.3 protocol.
• Two-Factor Verification: SMS or email OTP verification upon account login.
• Firewall: An advanced web application firewall protects against cyber attacks.
• Regular Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only authorized personnel can access specific data, and only to the extent required.
• Data Backup: Regular encrypted backups are stored securely at an offsite location.

The nwpk website may occasionally contain links to game provider or payment partner pages. nwpk is not responsible for the privacy practices of those external pages.

• We recommend reading the privacy policy of any third-party site before visiting it.
• Nwpk works exclusively with verified and trusted partners.
• Your activity on partner sites and any data shared there is entirely your own responsibility.

Nwpk may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• You will be notified via email or SMS of any significant changes.
• The updated policy will take effect 7 days after the changes are made.
• Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.
• If you object to any changes, you will have the option to close your account and withdraw your balance.

If you have any questions or concerns about this Privacy Policy, please get in touch. Our privacy team will review your request within 48 hours.

• Email: support@nwpk.im
• Help Center: /help-center

To submit a privacy-related complaint, write "Privacy Request" in the subject line of your email. We will prioritize and resolve your request promptly.